Terms and Conditions

The following terms and conditions are entered into by and between Diva Yoga and You (hereinafter: “the Member”).

1. NAME

Diva Yoga is a brand owned by Zorba Renaissance Pvt Ltd (herein and henceforth referred to as ZRPL), and therefore all the invoices and other official communication to our members will be done under Zorba Renaissance Pvt Ltd.

2. SERVICES

The membership entitles the usage of Diva Yoga facilities and equipment & services available therein.

The membership gives access to the Diva Yoga studio allotted to the members, except if specified otherwise.

3. MEMBERSHIP

  • Membership entitles the member to a specific number of yoga sessions based on the membership package purchased. These sessions must be consumed during the term of the Membership.
  • By enrolling with us members agree to share their contact number and email id to receive communication from Diva Yoga in the form of SMS, WhatsApp messages, Newsletters and Phone calls.
  • Transfer of membership is applicable from Member to Non Member by paying a transfer fee amount of Rs 2000 /- ( Inclusive of taxes ).Transfer of membership from Member to Member not allowed .
  • Membership fee once paid cannot be cancelled or refunded.
  • The members are requested to report 10 minutes before the time of the session. Any member coming late will not be allowed to attend class.
  • Members are requested to remove their shoes outside the studio before entering.
  • Members must note that the lockers are for temporary storage only. All lockers are emptied every night and any items left behind will be discarded.
  • The expiry date of any membership is always the last day and last session of the membership period.
  • Diva Yoga reserves the right to change the trainers, schedules, rosters and timetables as we deem fit. Members may voice their choices, however, the final decision rests with the management.
  • In case of any lockdown implemented by local authorities the members are eligible for extension of prorate membership tenure.
  • Membership fees must be paid in advance. The membership commences when Diva Yoga has received the membership fee from the member.
  • Though all reasonable care will be taken by the Instructors, Diva Yoga is not liable for any injuries/damages that might occur during the Yoga Session.
  • Any workshops conducted by Diva Yoga during the terms of the membership will be paid workshops and will be optional for the member.
  • Alter time tables, trainer rosters, schedules

4. PREREQUISITES

  • The member need not have any prior experience of yoga.
  • There is no age limit to join the Yoga sessions.
  • She must take responsibility for their decision to join Yoga considering their previous health ailments/ chronic disorders etc., if any.
  • In case of a serious medical condition, a doctor’s approval should be submitted before enrollment.
  • However, the member must be responsible enough to attend the sessions regularly and to abide by the Terms & Conditions.

5. SESSION DECORUM

  • Members purchase yoga packages with agreement to follow the session and the batch timings which are allotted to the member during the enrollment. The batch timings cannot be rescheduled or changed once accepted by the member.
  • The number of sessions in a week is scheduled on the basis of the package purchased by the member.
  • The maximum duration of each session will be 60 minutes.
  • Diva Yoga has the sole discretion of allocating instructor for the sessions. Personal preference for instructor(s) communicated or expressed by any member will not be considered at any point for change in allocation of instructor(s).
  • The Member will strictly follow all instructions issued by the Instructor during the Yoga Session.

6. USE OF FACILITIES

  • The Yoga studio and related facilities will be used for training purposes only.
  • Lockers are available for Members to keep their belongings during yoga sessions.
  • Diva Yoga does not take responsibility for loss or theft of any personal belongings of members that are kept inside or outside the lockers.

7. CODE OF CONDUCT

  • The member must respect the behavioral and operating principles and follow them on all occasions. This includes, but is not limited to:
  • Wearing appropriate and clean clothes & shoes.
  • Leaving props intact after usage.
  • Behaving in a friendly and respectful manner towards the other members as well as the Diva Yoga staff.
  • Consumption of alcohol, tobacco or any other addictive materials is not allowed.
  • Consumption of foods/ beverages (except water) inside the Yoga studio is not allowed.
  • The instructor can be contacted only during the session. In case, communication is necessary beyond the session hours, members can send messages to the instructor, however, response to the messages will be at the discretion of the instructor.
  • Inappropriate or abusive communication to the instructor in any form (verbal, SMS, mail or WhatsApp) will not be tolerated. Any such communication will immediately brought to notice of Diva Yoga management, who then can decide upon termination of membership with immediate effect.
  • Please rack shoes before entering for class . No outside Shoes allowed inside the studio.
  • Members will abide by any necessary protocols implemented by DIVA Management in line with COVID related restrictions placed by local authorities.

8. STUDIO DECORUM

  • Studios open at specified time-slot, except on Sundays, public holidays or Government declared holidays.
  • Members will be provided with a schedule for sessions to be conducted.
  • Members need to attend the Yoga sessions at the specified time-slot.
  • Diva Yoga’s staff will communicate to members in case there is/are any changes in the schedule or cancellation of session due to unavoidable circumstances.
  • Cell phones should be turned off/ put on silent in the studio. The phone should be kept in the bag/away from the mat during class.

9. ACCESS & SECURITY

  • Diva Yoga studios maintain access control for the members.
  • Members to book sessions in advance on Yoactiv Platform before attending the sessions in studio.
  • Members will be allowed to go inside the yoga studio using the biometrics facility at the premises.
  • If the biometrics facility is not available at the premises, the members need to sign on attendance register.
  • If required, a member may be asked to provide identity proof at the reception.
  • No one else will be allowed to get inside the Yoga studio with the member or during the absence of a member, by using the membership details.
  • Members will abide by any necessary protocols implemented by DIVA Management in line with COVID related restrictions placed by local authorities.

10. TERMINATION OF MEMBERSHIP

  • The membership can be terminated at Diva Yoga management's discretion, in case any violation of code of conduct occurs.

11. RENEWAL OF MEMBERSHIP

  • At the end of the membership package chosen by the member, she may decide to renew the membership one month prior to the expiry date.
  • The member needs to approach the front-desk executive or the trainer or the studio manager to renew the membership.

12. FROZEN MEMBERSHIP

  • Frozen Membership: Freezing of membership is applicable only for Pregnancy, (duration : 9 months) and for severe medical conditions (Duration 6 weeks). Medical Reports & Certificates to be submitted, once approved can avail the same.

13. POSTING PHOTOGRAPHS AND VIDEOS ON SOCIAL MEDIA

  • Diva Yoga may decide to post member photographs and videos that are taken inside the studio (e.g. group photos) on social media.
  • However, if a member has any objection for posting his/ her photograph, s/he needs to inform Diva Yoga representative at the studio. Necessary actions will be taken to remove the photograph.

14. AUTHORIZATION

  • All requests from members related to yoga sessions will be evaluated and a decision on the requests will be taken by Diva Yoga's authorized personnel.
  • Terms, Conditions, and Fees are subject to change at the sole discretion of Diva Yoga.
  • All disputes are subject to Mumbai jurisdiction only.

If you have any questions about this bill, please contact Mail : sayhello@divayoga.com, Phone : 77180 07001